Best Wishes, Advertisement TM LORAGAL is a professional fashion online shop. NO! Loragal offers free shipping on orders over $89 and prices range from $10 - $70 depending on the garment. The tracking indicates the order reached the US December 28 2022 but the tracking does not provide location within the US nor indicate when my order will arrive. Loragal. Order LD80189. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. I take my time picking outfits and checking TikTok/instagram for reviews before I selected my pieces. The product is poor quality and they will not refund your money even though they advertise that they do. Since the company is based in China, this cost can be hefty (and not worth it for many shoppers). Therefore, we would like to offer you a more convenient and efficient solution. I responded and said I was not putting on the item. Therefore, some customer service representatives may offer more choices before giving the return address. This user rated LORAGAL's contact information availability: Is this post inaccurate? 10% off discount. I want a full refund, as my order hasn't been dispatched and I live I the UK and needed it for an event this weekend. If you have not received it, we suggest you contact us at complaint@loragal.com or support@loragal.com for assistance. When I got it I no longer need it but was willing to keep it bc it was cute online but not in person. All Ive received to date, is my bank statement which shows my funds being debited from my account, Im guessing, even before I signed off of their site. Both were dupes of the pictures advertised. We want to take care of the issue.Looking forward to hearing from you.Customer complaint teamcomplaint@loragal.com. Paid ******. I paid $70 dollars & waited damn near a whole month for thissss, Hi there,Sure, if you want to deal with your order, you are always allowed to reach out to us via email, at support@loragal.com or complaint@loragal.com. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.The tracking number can be checked on some tracking sites. Customer Complaint Teamcomplaint@loragal.com, Its been more than 2 weeks & I have yet to receive my order nor did I get an email confirmation I usually read reviews before ordering Im so upset that I didnt this time! There's nothing on their website about partial refunds. I emailed their support site, which I had done several times before asking them to send my dress immediately for an event Im planning or refund my money. Please check your inbox. loragal.com Reviews | Read Customer Service Reviews of www.loragal.com As of today, 2-1-23, Loragal gave me a full refund. Now that I know how they do business Ill take my dollars elsewhere. We use dedicated people and clever technology to safeguard our platform. 14 Oct 2021. So we wonder if you could kindly provide your order ID and other info? If you have not received any update on the order for a while, we suggest you email our customer service at support@loragal.com to inquire about the status of your order.Best Regards,Loragal customer complaint teamUpdate: Hello, We tried to email to you to offer you our service but our email could not get through (We don't know why). Thank you for your support and understanding. 2023 Trustpilot, Inc. All rights reserved. For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. I advise everyone, to not order from this company!! Buy .COM At Very Low Industry Prices. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. We expedited the processing of your refund on May 3rd. 2023 Trustpilot A/S. I've emailed them twice to query the progress of my order and haven't received a response. I received my items however the material of the items was disappointing. . We understand your frustration with the delay in receiving your order and the quality of the material. Should you have any queries or requests regarding your order, kindly contact us via email. They should be removed from doing business. Buyer beware.The silver boots were silver and over the knee. Its now been twenty days later and I have not received a confirmation email, nor have I received the items. We would appreciate it if you could understand. I cannot fit the dress bc its cut way too small. Hello there,We apologize for your dissatisfaction with the quality of the item received. I had to communicate with customer service because I account disappeared with the upgrade. For some odd reason, this time I did not. They need to communicate with their customers so their customers can trust them. BBB Business Profiles are subject to change at any time. At least exchange the item for a item that fits. Regarding the three options, which were offered by the customer service representative out of the concern that we require all customers to cover the return shipping cost as per our return policy. My dress was absolutely gorgeous for the gala I attended. Emailing the support team and they'll give you the latest status. Im trying to reach out to you guys and not getting no response my name is Melvina and I just ordered two days ago I have no info .. all I see is you guys got my payment.. and I sit have no email from you guys.. my husband emailed you all letting you know to correct the address that we put on there because some how it Automatic put the wrong address but they live next to me we said all that by email and you all still havent responded Im starting to feel like I got Scammed. Loragal also called Loragal.com is an ecommerce store that deals on fashionable and trending clothing for women. I emailed Loragal customer service again. BBB is here to help. But this was the first time that I did it with bidding from an owner. Dear valued customer,We apologize for any negative experience you may have had with our business. (Or kindly email us at the email address provided)Customer Complaint Teamcomplaint@loragal.com. Please let us know which option you prefer, and we will process your request promptly.Thank you for choosing our brand, and we look forward to hearing from you soon. We understand that you experienced some inconvenience and we apologize for any inconvenience caused.We sincerely apologize for the delay in receiving the items and for the inconvenience caused by the return process. Read real customer ratings and reviews or write your own. However, we also offer a partial refund for certain situations where returning the product may not be possible or practical.We appreciate your alertness and candor and hope to have the opportunity to make things right. Therefore, we would like to offer you a more convenient and efficient solution. Absolutely the worst experience Ive ever had with a company. We look forward to hearing from you.Sincerely,Loragal Customer Complaint Teamcomplaint@loragal.com, On May 11th I ordered two pieces, just to give this company a try. (I expect to have to pay to ship it back.) We have emailed you a tracking number upon shipping. . WARNING DO NOT ORDER FROM THIS WEBSITE!!!! Once again we send our sincere apology for the inconvenience. Best Regards. We understand your frustration with the delay in receiving your order and the quality of the material. I just wish I look at these reviews before I made my purchase(big mistake) so Im pretty much out $45 for an item I cannot wear. Their response below Dear customer,Thanks for your email.We are sorry to bring you an unpleasant shopping experience.But please rest assured, we will do our best to resolve this issue to your satisfaction.Are you willing accept a USD17 gift card for your next order or 30%(9.89 USD) refund of the product? They should be removed from doing business. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. LORAGAL - Apps on Google Play A month!!! Absolutely the worst experience Ive ever had with a company. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. We would appreciate it if you could understand. BBB Business Profiles generally cover a three-year reporting period. 31,244 talking about this. I requested a cancellation and refund but they still have my order as active and nothing has been done. Best Wishes. Do not purchase from this company. Verified Code. They'll take care of your case. When i log into my account online, it states "no past orders". Usually, there are parts of waiting time: processing time and shipping time. Please rest assured that orders are returnable and refundable --you can reach out to us with relevant photos to sort it out. The returns will be made at your own cost.Therefore, in order to avoid the hassle and cost the return process may cause to you, the customer support team would offer other choices before offering return instructions, (especially when the items are many or the distance is long). Save my name, email, and website in this browser for the next time I comment. Another red flag is the brand steals pictures from other reputable clothing companies. I advise everyone, to not order from this company!! We are sorry for the inconvenience. Loragal Team. I placed an order over 4 weeks ago and Im just now receiving a tracking number. Paying for purchases and waiting for a refund is a horrible mess. You can keep the product.According to our return policy, all items need to be returned to our warehouse at the customer's expense, which could be a little bit costly and time consuming.Please kindly tell us your decision, which is important for us.Hope you have a good time.Sincerely, Hi there,We are sorry for any inconvenience the return policy might have caused. We wonder if you could kindly provide your order ID and other info? Do you have experience with this? We value your input and feedback. We would like to clarify that we do offer returns for our products, and we apologize if this was not explicitly communicated in our previous message to you.As per our policy, we require customers to cover the return shipping cost. LORAGAL customer service team has already contacted you, and will do our best to solve this, please pay attention to our email. Regards. Frauds. We would like to investigate and resolve this issue as soon as possible so we identified your order ID. I had a few minor alterations but it was gorgeous. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@Loragal.com to sort it out. Dear valued customer,We apologize for any negative experience you may have had with our business. I was given three terrible options. 15 complaints closed in the last 12 months. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.We would be highly appreciative of any understanding from you. A cheaper dress! If youve discovered this brand lately, you might be wondering if they are legit and worth shopping from? Please check your inbox. Hello there,We are sorry for any inconvenience. Loragal | CleverlyKind Can I contact LORAGAL through Facebook, Twitter or Instagram? No one does. There are a few red flags that signal this company isnt a trustworthy place to shop from. So we wonder if you could kindly provide your order ID and other info? We assure you that our team is always looking for ways to improve and deliver a better shopping experience to our customers.If there's anything else we can do to make things right for you, please do not hesitate to contact us directly at complaint@loragal.com. Last time they told that they have shipped my order which isn't true because the website tells me they are still "preparing for my order". This is my experience and I would not recommend them. Ordered two dresses from their website on 11/05/2022. Please check your inbox. 2. Customer Complaint Team, I order a dress in advance of a party I was going to. I placed an order and received half of it. Therefore, some customer service representatives may offer more choices before giving the return address. My items took about a week and half to arrive and were exactly as pictured!! I received a lot of compliments . Reached back out to CS about my refund with the same trail email. I ordered two items on 8th January 2023 totalling $85.98. You then spend weeks emailing just for them to state that you would have to pay to ship their products back or either receive half a refund without returning the product. We did send it and as was mentioned it was on the way. 2023 Trustpilot, Inc. All rights reserved. A customer says it has been a year since she has shopped at Loragal. Dont say we didnt warn yall. Deline Calixte. Definitely the run down version of what you see on the website. Its been 2 weeks since I ordered a dress, every time I checked it says awaiting shipment I emailed them no one reply back. The second time ordering my bill was $118.00. Dear Tingling,Thank you for sharing your feedback regarding your recent purchase. We understand your frustration with the return process and appreciate your feedback on this matter. Here are a few affordable alternatives that we have had better experience with! (Optional) Include a photo to illustrate your review of LORAGAL's contact information. We understand that you experienced some inconvenience and we apologize for any inconvenience caused.We sincerely apologize for the delay in receiving the items and for the inconvenience caused by the return process. $384 wasted. Is it legit or scam? My dress was absolutely gorgeous for the gala I attended. Upon its arrival, I messaged the company about returning the item for a refund. LORAGAL 4.7 stars, 2,397 Reviews of LORAGAL Print Button Bodycon Shirt Midi Dresses, LORAGAL One Shoulder Elegant Gown Prom Maxi Dresses, LORAGAL Sequined Fringe High Slit Party Maxi Skirt, LORAGAL Black Tulle Lace Skirt Jumpsuit 2pcs Skirts Sets, LORAGAL Knit Turtleneck Sweater Long Bell Sleeve Slit Midi Dresses, LORAGAL Slit Maxi Leather Skirt High Wrist Long Dresses, LORAGAL Cross Halter . We tried to identify your order ID to take care of the issue, but we failed. Best Wishes.Best,Loragal customer complaint teamcomplaint@loragal.com, I love Loragal and its products. So far, they have offered $15 US in compensation and I can keep the item, another separate email asked if I wanted another size . Annnddd before purchasing, I asked if the pants were stretchy but they responded by sending a sizing chart but never answered the question. I just wish I look at these reviews before I made my purchase (big mistake) so I'm pretty much out $45 for an item I cannot wear. Many shoppers stated that they received garments that were very bad quality and didnt look anything like the photos. Note that complaint text that is displayed might not represent all complaints filed with BBB. That's funny that they're telling you they provide refunds but look at what they emailed me after I clearly stated the jeans were too big and too long. Like so many other customers have stated. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. Its been 2 weeks since I ordered a dress, every time I checked it says awaiting shipment I emailed them no one reply back. This seems like complete delay tactics to run me in circles! Instead of returning the item, we would like to offer you a direct refund of 30% of the item's value, which is equivalent to 14.1 USD. Your order was canceled on June 2nd and the refund has been issued. It is a necessary policy to ensure that we can continue offering affordable prices.For your convenience, our customer complaint team has sent you an email to start the process of resolving the issue. If you have any queries or requests regarding your purchase, please do not hesitate to get in touch with us, at support@loragal.com.Regards. And upon shipping, an email with a tracking number was sent to you as a notification. two of the items were on backorder and one shipped immediately. Please check your inbox. BBB Business Profiles may not be reproduced for sales or promotional purposes. Best Wishes. They have nice styles but a lot of work is needed with the material used to make the items. I received an order summary and order number stating that it was confirmed, but no further updates. For your convenience, the customer complaint team has sent you an email to proceed to resolve the issue. They received all the items on February 13, 2022 but I have yet to receive a refund. Whois loragal.com I received an email from the customer service with no link or ability to contact anyone in customer service to resolve the issue. I just wish I look at these reviews before I made my purchase(big mistake) so I'm pretty much out $45 for an item I cannot wear. Please help me track my order. (Optional) Attach a photo with your reply. They have contacted me via email asking for the carrier and tracking number, which I already provided in the email they responded to!!! However, we also offer a partial refund for certain situations where returning the product may not be possible or practical.We appreciate your alertness and candor and hope to have the opportunity to make things right. Hello there,Thank you for taking the time to share your recent experience with our company. Dear Shay,We are so sorry for the wait for the order! I emailed customer service for a refund and they proceeded to tell me they were sorry I had a bead experience. We want to take care of the issue.Looking forward to hearing from you.Customer complaint teamcomplaint@loragal.com. The shoes are of very poor quality. Dear Deline,We are sorry for any inconvenience. This is unacceptable! Best Wishes. Buyers beware. If you didn't like the item's fit, please rest assured that orders are returnable and refundable -- you are always allowed to reach out to us to make a return according to the return policy. If you havent ordered please save your money. We tried to identify your order ID via your username here to look into the issue but failed. Customer Reviews are not used in the calculation of BBB Rating. Should you have any follow-up questions, please feel free to contact us at complaint@loragal.com. We take pride in our commitment to customer satisfaction and we'd like to make things right. We are sorry that you did not receive a confirmation email, but upon shipping, we already sent you an email with the tracking numbers of the order. RL. Alternatively, we can provide you with a gift card worth 24 USD, which you can use on your next purchase on our website.We value your business and want to make sure that you are happy with your shopping experience with us. One can easily find variety in dresses, swimwear, top wear, and more. Thank you. One denim set I got fit so perfectly even I couldnt believe it. I ordered three items XL two fit and the other didnt. I got a lot of compliments wearing it, I love it so much. I ordered two items for my birthday a month in advance. Its very wrong to not honor your products. Shop Women's Cozy Dresses for Normal & Plus Size, Good Prices, High Quality. I consider myself an expert online shopper. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We would like to assure you that we take customer satisfaction very seriously and are committed to resolving all issues promptly. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. Then sent me extremely poor recreations. I ordered the black blouse with an irregular cut jean corset, the Color block double-breasted black and white baseball jacket with white faux leather sleeves and gold buttons, and reflective silver over the knee.I received a thin solid black double-breasted unlined jacket with gold buttons with black and white cuffs(All this jacket had in common with my order) and a pair of matching cheap black pants.The black shirt and corset look like someone made them, as did the black suit I received. Kindly note a small number of orders may still need between 7-10 business days depending on stock availability. There was an unauthorized charge to my account. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Regards. We would like to investigate and resolve this issue as soon as possible so we identified your order ID. 0 Stars! I believe they make money off selling a fake product, they spend weeks shipping it only to receive the wrong and cheaply made product. How can I chat live with a LORAGAL customer support rep? Hello Alexis,We are sorry for any inconvenience. LS10. We are sorry that you did not receive a confirmation email, but upon shipping, we already sent you an email with the tracking numbers of the order. Thanks,UPDATE 2/28/23: After this review, I was given contact info for customer service. We appreciate your feedback, and we will strive to provide better service in the future.Best regards,Loragal Customer Complaint Teamcomplaint@loragal.com. I've ordered with this company twice. The support team already replied to your email and the complaint team reached out to you to assist you with your order. Anyone can write a Trustpilot review. 1 review. Please let us know which option you prefer, and we will process your request promptly.Thank you for choosing our brand, and we look forward to hearing from you soon. Apologies for thedelayed response. I am extremely frustrated with the experience and interactions with this company and would like a refund of $44.10 which is the price I paid for the jumpsuit. Dear Portia,We are sorry for any inconvenience caused. Poor CS, items not as described. Hello there,Sorry for the wait. Hope you can understand. We use dedicated people and clever technology to safeguard our platform. I just want the refund they promised me in writing!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
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